Amazon did me dirty

I want a second monitor, one that is light and portable. This weekend I did some research and identified a few possible solutions. Also I did some price comparison on Amazon but didn't buy. Then this happen yesterday...

Thought: This reminds me of how difficult it to keep quality customer service as a company scales and grows. Process and procedures start to rule decisions vs doing whats right for the customer. That is customer support reps become company advocates instead of customer advocates. It's about the value of completing the customer experience and if the customer is right, own up to it and make it right. The balance of processes and employee empowerment play a key role in maintaining quality support.  I hope Amazon starts practicing what they write on all support emails "Your feedback is helping us build Earth's Most Customer-Centric Company."